Warranty Policy
I. Warranty Period
Global Standard: The warranty period depends on your location (this warranty applies only to the country information provided when placing the order):
One year for all regions .
Warranty period is calculated from the time the package is delivered.
II. Warranty Coverage
Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
- Improper use, rough handling, unauthorized repairs, etc.
- Normal wear and tear, including parts that may wear down over time (e.g., batteries, accessories), accidental damage, and misuse.
- Products purchased through unofficial channels.
- Inability to provide valid proof of purchase.
- Second-hand products, freebies, and out-of-warranty items.
III. Warranty ProcessIf you have any other questions, please contact sales@pepultech.com.Keep your proof of purchase, provide photos or videos of the issue, and contact sales@pepultech.com We will offer one of the following solutions:
- Send you a replacement of the same model.
- Exchange for another product of equal value.
- Full or partial refund based on the situation.
IV. About RefundsIf you're looking for detailed information on refunds, please visit our Return and Exchange Policy.
