Return, Exchange & Refund Policy

1. Order Cancellation

• Before shipment: Email sales@pepultech.com to submit cancellation requests. We will fully refund your payment without any deductions.
• After shipment: Cancellation is unavailable. You need to follow our formal return procedure to apply for a refund once you receive the package.

2. 20-Day Risk-Free Return Policy

2.1 Valid Return Time Frame

You can apply for an unconditional return within 20 working days after receiving your package.

2.2 Return Eligibility Standards

1. Item Condition

• General returns: Goods must be brand-new, unused, unopened and intact with original packaging.
• Defective goods received: Items with factory defects or damage upon delivery are acceptable even if opened.

2. Complete Accessories All original accessories, manuals and complimentary free gifts must be sent back together with the main product.
3. Required Documents Your order confirmation or purchase receipt is mandatory for return verification.
4. Excluded Items Clearance sale goods and non-Pepultech branded products cannot be returned under this policy.

2.3 Fee Liability

• Customers cover all return shipping fees.
• Initial outbound shipping charges and import taxes are non-refundable.

2.4 Standard Return Steps

1. Contact support: Send an email to sales@pepultech.com with your order number and problem description.
2. Get official approval: Our team will reply within 24 hours and issue detailed return address & packing guidance.
3. Ship the parcel back: Securely repack the product as instructed; we suggest purchasing shipping insurance for high-value goods.
4. Refund arrangement: We will finish your refund within 5 working days after we receive and inspect the returned item.

3. Exchange Policy

3.1 Two Types of Exchange Scenarios

1. Non-quality related exchanges (wrong size, mismatched model, personal preference): Valid within 20 days after delivery, only for unused intact goods. All shipping fees for return and re-delivery are borne by you.
2. Quality defect exchanges within warranty period: If the product malfunctions due to manufacturing faults, contact our support team for free customized solutions.

3.2 Materials Required for Quality Issue Verification

Please supply your order number, clear photos/videos showing the product defect, and a written description of the fault to speed up processing.

3.3 Exchange Process

1. Submit request: Email sales@pepultech.com with your order number and exchange reason.
2. Wait for approval: Our customer service will respond within 24 hours and send exchange operation guidelines.
3. Send back the original item: Repack the product safely and ship it to the designated address at your cost; shipping insurance is recommended.
4. Reship new goods: After we receive and check your returned item, we will process your refund (if applicable) and arrange delivery of the replacement item within 5 working days.

4. Refund Rules & Timeline

4.1 Refund Processing Time

All approved refunds will be returned to your original payment account within 5 working days after confirmation.

4.2 Different Refund Scenarios

1. Pre-shipment order cancellation: 100% full refund of your order payment.
2. Post-delivery returns: Refund equals product value minus original outbound shipping fees and relevant import taxes; return shipping fees are at your own expense.
3. Valid warranty claims: Full or partial refund will be granted based on inspection results. Original shipping costs and taxes cannot be reimbursed.

4.3 Refund Payment Rule

Refunds can only be transferred back to your original payment method, no third-party transfer is supported.

5. General Important Reminders

1. We do not accept any returned or exchanged items without prior written approval from our customer service team.
2. To guarantee fast and smooth processing of your return/exchange application, please get in touch with us before sending any packages back.
3. For any inquiries about returns, exchanges or refunds, please reach out to us via sales@pepultech.com. Thank you for your understanding.